Administrators are Unable to View the Service Request Details Submitted by Corporate Users in Request Processing Screen (Doc ID 3009315.1)

Last updated on MARCH 12, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Administrator users are unable to view the service request details created by corporate users in request processing screen search criteria.

EXPECTED BEHAVIOR
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Administrator users should be able to view the service request details created by the corporate user in request processing screen search criteria.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login via administrator
2. Navigate to dashboard > toggle menu > templates > service request - form builder.
3. Now, create a new service request form and fill the details and submit the request.
4. Now, login via corporate maker
5. Navigate to dashboard > toggle menu > service requests > raise a new request
6. Now, search for your service request which was created from bank administrator.
7. Fill the form details and submit the request.
8. Now, login via corporate  checker.
9. Navigate to dashboard > toggle menu > transactions > pending for approval.
10. Approve the request.
11. Now, login via administrator
12. Navigate to dashboard > toggle menu > menu > others > request processing
13. Please check that admin users are unable to view the service request details in request processing search criteria

Changes

Cause

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