My Oracle Support Banner

CL:Payment And Waiver- Excess Amount Debited During Payment (Doc ID 3009696.1)

Last updated on MARCH 20, 2024

Applies to:

Oracle FLEXCUBE Universal Banking - Version 14.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.2.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
---------------

While manual recovery of Ijarah contract # 701IJCP00004517 system debiting excess amount 128,596.64 instead of 87,660.33. user put amount 87,660.33 in CL payment but system debit amount 128,596.64 from customer account.

EXPECTED BEHAVIOR
-----------------------
System should recover only due amount.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform payment

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, extra amount recovered.

Changes

 The waiver and payment has been performed together and system considered waiver amount along with payment amount and caused the issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.