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Guarantee Serial Number Is Getting Vanish Post Partial Claim Lodgment And Settlement For BG (Doc ID 3011364.1)

Last updated on MARCH 19, 2024

Applies to:

Oracle FLEXCUBE Universal Banking - Version 11.10.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.10.0.0.0 version, Production Support-SET

ACTUAL BEHAVIOR
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Issue: Guarantee Serial number is getting vanish post partial claim lodgment and settlement for BG
 
Description: User is trying amend the contract in LCDGUAMD by extending expiry date and claim expiry date.

User is trying amend the contract in LCDGUAMD by extending expiry date and claim expiry date.
During BG issuance User providing Guarantee Serial number in preference tab and checked the GENERATE GUA COVER MSG and saved the contract. Post issuance doing partial claim lodgement and settlement of BG partially. During this time GCLP and GCLM event is triggering and mean time guarantee serial number is getting vanished and system is trying to check the GUARANTEE_SERIAL_NO in LCTB_CONTRACT_MASTER and GUAR_SERIALNO_REQ_FLAG = 'N' in product definition, Due to GUARANTEE_SERIAL_NO vanishing and system is validating null and Giving error LC-GUO-002.

EXPECTED BEHAVIOR
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System should Retain the guarantee_serial_no which user is inputted during the Issuance of the BG.

STEPS
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The issue can be reproduced at will with the following steps:
1. BG Issuance with guarantee serial number and checked the GENERATE GUA COVER MESSAGE from LCDGUONL. Save and auth.
2. Partial claim lodgement from LCDGCLM. Save and auth.
3. Payment also done partially from LCDGCLP. Save and auth
4. Amending the contract from LCDGUAMD by extending the expiry date and claim expiry date.
5.During save system is throwing error as LC-GUO-002.-guarantee_serial_no Field is Mandatory

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, system is throwing error as LC-GUO-002.-guarantee_serial_no Field is Mandatory.

Cause

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In this Document
Symptoms
Cause
Solution
References


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