Need Clarification On 'Block- Non Fraud' Alert Decision In RTFraud (Doc ID 3014251.1)

Last updated on APRIL 08, 2024

Applies to:

Goal

We see the following options listed under the Alert Decision tab:

1. Release: to be used when the alert has been deemed as clean/false positive, releases the held alert.
2. Block-Potential Fraud-Create a Case: To be used when the alert analyst identifies the transaction as Fraudulent, and needs further investigation which is to be done via ECM, and it blocks the transaction.
3. Block - Non Fraud: We need clarification/business justification on this, as typically, if a transaction is not deemed fraudulent, it is released
OR
it is only blocked if it is identified as potential Fraud.

Solution

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