OBVAM - Release Uncollected Amount Query Option Is Not Fetching Any Records (Doc ID 3019025.1)

Last updated on APRIL 29, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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OBVAM : 14.6.4.0 : Release uncollected amount query option is not fetching any records

In Release Uncollected Amount Screen, when user pass in virtual account number and click on query no details are showing.


EXPECTED BEHAVIOR
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System should display Uncollected Amounts where queried from Release uncollected amount.


STEPS
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The issue can be reproduced at will with the following steps:
1. Login in to OBVAM
2. Navigate to Virtual Account Management-> Transaction-> Release Uncollected Amount
3. Click and Pass in Virtual Account Number
4. System is not fetching any records


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot fetch Uncollected Amounts.

Changes

Cause

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