My Oracle Support Banner

OBO: Birth Place And Risk Level Errors After Completing KYC Stage (Doc ID 3022889.1)

Last updated on MAY 24, 2024

Applies to:

Oracle Banking Origination - Version 14.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Once the KYC stage is submitted the user receives the below errors. But those fields are not available in Customer Information screen of Product catalogue.

Errors:
"ECODE": "ST-MAN01", "EDESC": "Birth Place cannot be blank"
"ECODE": "ST-MAND-004", "EDESC": "Mandatory Field Risk Level is Not Input"

We have deployed 14.7.0.4.0 patchset. Here i have attached Request audit and Request Transformation of  in OBPY Service consumer.

EXPECTED BEHAVIOR
-----------------------
The KYC stage should be successfully processed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit the KYC Stage
2. Verify whether the KYC processing is successful.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.