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Blank Screen Shown in Mobile Application When Clicked on QR Payment (Doc ID 3023436.1)

Last updated on MAY 22, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.2.0.0.0 to 22.2.0.0.0 [Release 22]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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1. When user click QR(quick response) payment in mobile app, blank screen shown for first time.
2. Customer name field is showing user id on the payment confirmation screen.
3. Field 'Transfer To' is not showing merchant name/credit account number.
4. Transaction amount is not shown in the OTP(one time password) message.
5. At service charges even though we set merchant account for debit charge, but debit customer account is being used for charge.


EXPECTED BEHAVIOR
-----------------------
1. When user click QR payment in mobile app, blank screen should not shown.
2. Customer name field should be shown username on the Payment confirmation screen.
3. Field 'Transfer To' should be shown merchant name/credit account number.
4. Transaction amount should be shown in OTP message.
5. At service charges when user set merchant account for debit charge then merchant account should be being used for charge.

STEPS
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The issue can be reproduced at will with the following steps:
Point 1:
1. Login the android application
2. Click on QR payment icon
3. Empty screen displays in first time
4. Able to scan payment in 2nd attempt

Point 2:
1. Login the android application
2. Make the payment transaction using QR
3. Customer name field is showing user id on the Payment confirmation screen.

Point 3:
1. Login the android application
2. Make the payment transaction using QR
3. 'Transfer To' field is not showing merchant name/credit account number.

Point 4:
1. Login the android application
2. Make the payment transaction using QR
3. Transaction amount is not showing in OTP message.

Point 5:
1. Login the android application
2. Make the payment transaction using QR
3. At service charges even though user set merchant account for debit charge, but debit customer account is being used for charge.

Cause

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In this Document
Symptoms
Cause
Solution
References


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