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Descrepancies in Alert Notification Numbers from Notification Badge to the Alerts Count in the Table (Doc ID 3025692.1)

Last updated on MAY 29, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 22.2.0.0.0 version, Implementation Support

ACTUAL BEHAVIOR
---------------
Descrepancies in alert notification numbers.

EXPECTED BEHAVIOR
-----------------------
There should not be any descrepancies in alert notification numbers.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the system.
2. Check the notifications badge -> Click view all.
3. Read all and check the count in both notification bell icon and Alert(count) tab.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get correct alert count on notification badge.

Cause

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In this Document
Symptoms
Cause
Solution
References


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