FCUBS| Funds Available In Customer Account But System Is Only Recovering Penalty (Doc ID 3037133.1)

Last updated on JULY 31, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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System is not recovering amount against principal and profit instead of recovering charity on daily basis. This is happening on all contracts which are not NORM on NORM system is recovering Principal and Profit but once overdue only penalty is being recovered.

EXPECTED BEHAVIOR
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System should recover penalty and then if customer still has some balance left system should recover Principal and Profit.

STEPS
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The issue can be reproduced at will with the following steps:
1. Make contract overdue.
2. Then credit balance in customer account.
3. Verify whether the system recover principal and profit.

Cause

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