"System cannot process the request currently. Please try later." Error Displayed When Checker Approves 2FA Enabled Transaction (Doc ID 3044777.1)

Last updated on SEPTEMBER 06, 2024

Applies to:

Symptoms

When checker attempts to approve 2FA  (Two Factor Authentication) enabled transaction with OTP (One Time Password) as one of the factor instead of receiving OTP, following error occurs:

ERROR
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On Screen:
System cannot process the request currently. Please try later.

In Logs:
ERROR com.ofss.digx.app.approval.service.transaction.Transaction - Exception from performAction() for TransactionActionDTO com.ofss.digx.app.approval.dto.transaction.TransactionActionDTO@522fac94 in class com.ofss.digx.app.approval.service.transaction.Transaction
java.lang.NullPointerException: null
at com.ofss.digx.cz.app.approval.service.transaction.Transaction.performAction(Transaction.java:2650)
at com.ofss.digx.cz.appx.shared.approval.service.transaction.Transaction.approve(Transaction.java:132)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

STEPS
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The issue can be reproduced with following steps:
1. Enable 2FA for a transaction via administrator.
2. Initialize the transaction via maker OTP screen is displayed on Confirm.
3. Login via checker. Select the transaction from the list, click on approve. Error is displayed.

Changes

Cause

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