KYC 8.1.2.5-Customer Party Relationship Grid Columns Not Fully Visible After Modifying (Doc ID 3045340.1)

Last updated on SEPTEMBER 09, 2024

Applies to:

Symptoms

When a customer ID hyperlink is clicked on a risk assessment record in the KYC Risk Assessment List grid, a customer Detail screen pop-up appears. In the Customer Party section, the "Intermediary" columns appear as duplicates. To view all column names, the user can adjust the column width. However, when the width is expanded for the first Intermediary column to display the "Intermediary ID," the width of this column becomes very wide and cannot be reduced. Subsequently, if the column width of the Party ID is reduced, the user can no longer scroll to the right.

To resolve this issue, the column widths should be adjusted to display the header with the appropriate amount of information without necessitating adjustment.

Steps:

- Log in to the KYC application with the investigator credentials
- Go to the search and list page
- Click on the customer hyperlink from the assessment results
- A pop-up screen for customer details will appear
- Scroll down and check the 'Customer Party Relationship' grid
- The "Intermediary" appears duplicated. To view the column names, the user expanded the column width
Issues:
1. The width of the "Intermediary" column becomes very wide and cannot be reduced
2. After reducing the Party ID column width, the user can no longer scroll to the right.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.