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PSDOCBCN - UNABLE TO CANCEL MX TRANSACTION (Doc ID 3046641.1)

Last updated on SEPTEMBER 15, 2024

Applies to:

Oracle Banking Payments - Version 14.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.7.0.0.0 version, Implementation Support

PSDOCBCN (Generic Wires ISO Outbound FI to FI Payment Cancellation Request Input) Screen - Unable to cancel MX transaction and getting an error as mentioned below:

ERROR
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PX-PR-023 - Receiver must have RMA arrangement

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch PSDOCBCN screen.
2. Query with the transaction and input the cancellation reason/remarks.
3. Visit to Other Details section and enter Agent/Member ID.
4. Save the transaction.
5. Verify if the cancellation has been processed successfully.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot cancel the transaction due to an exception raised.

Cause

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In this Document
Symptoms
Cause
Solution
References


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