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"Account Relationship mapping is not available. Please contact your bank administrator." Error While Attempting To Do Term Deposit Transaction (Doc ID 3048595.1)

Last updated on SEPTEMBER 20, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to do term deposit transaction, the following error occurs.

ERROR
-----------------------
Account Relationship mapping is not available. Please contact your bank administrator.

Error in logs:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login with retail account.
2. Navigate to Current and Saving--> Term Deposit--> Transaction.
3. Error appears as "Account Relationship mapping is not available. Please contact your bank administrator."

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete term deposit transaction.

Cause

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In this Document
Symptoms
Cause
Solution
References


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