New Alert Created in Alert Maintenance Getting Sent To Only Debit Account User Not Credit Account User (Doc ID 3048842.1)

Last updated on SEPTEMBER 20, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Alerts does not getting sent to the credit account customer.

EXPECTED BEHAVIOR
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Alert should be sent to both the credit and debit accounts.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log in as an admin.
2. Go to the alert maintenance section.
3. Create a new alert under the module name 'Savings and Current Account' for the credit account customer.
4. When we initiate the transaction, the alert is only sent to the debit account customer, not the credit account customer.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, credit account users cannot get alerts.

Cause

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