OBTFPM - Guarantee Issuance for the Main Screen Is Unresponsive On Submit. (Doc ID 3053944.1)

Last updated on OCTOBER 17, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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OBTFPM - Guarantee issuance for the main screen is unresponsive on submit.

Users are experiencing an issue with the guarantee issuance screen in the Islamic trade finance module.

After passing all the required details and upon clicking "Submit," the screen is unresponsive.

On checking the network tab reveals no response. However, in the console, there's an error under fsgbu-ob-tfpm-vp-igtiss-main.js.


EXPECTED BEHAVIOR
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System should accept the Submit and move to the next Data Stage


STEPS
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The issue can be reproduced at will with the following steps:
1. Initiate a Guarantee Issuance Islamic Application
2. Fill in all the details in the Main Screen
3. Click on Submit
4. There is no action done and screen remains as is
5. Error is observed in console in DevTools


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot Submit the application

Changes

Cause

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