OBDX iOS App Screen Loading Continuously.
(Doc ID 3054649.1)
Last updated on FEBRUARY 03, 2025
Applies to:
Oracle Banking Digital Experience - Version 22.2.0.0.0 to 22.2.0.0.0 [Release 22]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Pre-logged-in Session in iOS further stuck in loading-screen once after its parallel session with web-login.
EXPECTED BEHAVIOR
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Multi-Sessions on multiple devices must be running properly.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX iOS Mobile Application as Corporate User.
2. Now login to OBDX Application as a same Corporate User through Web-Browser.
3. Now attempt to proceed with any operation through iOS App.
4. System shows continuous loading and no further action possible.
BUSINESS IMPACT
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The issue has the following business impact:
1. Customer can now continue with most recent Session on current device.
2. Older session on iOS device gets hang.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |