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Chatbot Is Not Working For "Recent Transactions, Money Transfer And Upcoming Payments" (Doc ID 3054931.1)

Last updated on OCTOBER 24, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

While performing recent txns, money transfer, upcoming payment, below error is observed.

ERROR
-----------------------
System cannot process, please try later.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Open ChatBot

2. Enter mobile number

3. Perform money transfer/recent txns/upcoming payment.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user is not able to perform above trasnactions through chatbot.

Cause

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In this Document
Symptoms
Cause
Solution
References


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