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OBBRN Customer Information Panel Not Loading In Cash Withdrawal when TabOut (Doc ID 3055691.1)

Last updated on OCTOBER 29, 2024

Applies to:

Oracle Banking Branch - Version 14.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
In Cash Withdrawal after entering the account number and tabbing out the customer information panel is not populating with the customer data,
this is working with cash deposit

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer information is not getting displayed for cash withdrawal transaction where as it is displayed in case of Cash deposit.
2. cash deposit
3. cash withdrawal



Cause

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In this Document
Symptoms
Cause
Solution
References


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