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Chatbot || User Is Not Able To Locate A Particular Branch. Error "Branch Not Found" Observed. (Doc ID 3057526.1)

Last updated on NOVEMBER 05, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

While viewing branch "Manus", below error is observed.

ERROR
-----------------------
Branch not found.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. On chatbot, try to locate "Manus"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user is not able to located "Manus" branch.

Cause

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In this Document
Symptoms
Cause
Solution
References


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