OBPM - PXDOTONL - Transaction Reversal Accounting is Rejected
(Doc ID 3061449.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Banking Payments - Version 14.6.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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OBPM - PXDOTONL - Transaction Reversal Accounting Rejected
Case 1: When user reverse the Outgoing Cross Boarder txn, Reversal Transaction Accounting Entries are getting rejected.
And when tries to resend the entries, still txns are getting failed.
Case2: Few cases when user reverse the Outgoing Cross Boarder txn, Reversal Transaction is success and Authorized. But Accounting entries are not passed.
In PMTB_ACCOIUNTING ENTRIES there are no records for the failure or pass of acc entries.
EXPECTED BEHAVIOR
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System should allow the users to reverse the txn
STEPS
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The issue can be reproduced at will with the following steps:
1.Booked a transaction in PXDOTONL.
2.Reversed the transaction.
3.Reversal entries were rejected by the system.
4.We have tried to resend the entries from accounting queue, but transaction is getting failed again.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot reverse the cross border txn
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |