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OBDX - Credit cards failing after enabling account relationship from system rules (Doc ID 3062507.1)

Last updated on DECEMBER 06, 2024

Applies to:

Oracle Banking Digital Experience - Version 22.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 22.1.0.0.0 version, Production Support

When attempting to when enabling Account Relation Ship from system rules, the credits card modules are failing to load,
the following error occurs.

ERROR

"System cannot process the request currently"

STEPS

The issue can be reproduced at will with the following steps:
1. Login to Obdx application as admin user
2. system Administrator Dashboard > Configuration > System Rules
3. enabling Account Relation Ship For Retails users
4. login to obdx application with retail user the credits card modules are failing to load with above error,

When disabling the Account Relation Ship, credit cards are working fine

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, the credits card modules are failing to load.

Changes

No changes done to hardware/product or environment cause this issue.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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