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OBSCF - Unable to Create External Customer Account (Doc ID 3063264.1)

Last updated on DECEMBER 18, 2024

Applies to:

Oracle Banking Supply Chain Finance - Version 14.7.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 14.7.0.0.0 version, Production Support

OBSCF - Unable to create external customer account

While creating customer account, users are encountering error "Some error has occurred. Please try again after sometime!".
After checking response of REST call sent from UI, following error is found in response with code "CC-MOD-INV" and description "Source Branch Code is invalid".
But branch which is selected from dropdown is correct and already being used in different other tasks.


ERROR
-----------------------
In UI - "Some error has occurred. Please try again after some time!"
In Har file - CC-MOD-INV - Source Branch Code is invalid


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch OBSCF
2. Create an External Customer in CMC
3. On click on submit, we are getting error.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create External Customer.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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