During Branch Transfer Of An Customer Account, For The Error/pending Entries In ICTB_DEFERRED_ENTRIE (Doc ID 3064110.1)

Last updated on JANUARY 07, 2025

Applies to:

Symptoms

On : 14.6.0.5.0 version, Production Support-SET
Patch set : 14.6.0.5.0 , Maintenance line

ACTUAL BEHAVIOR
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During branch transfer of an customer account, for the error/pending entries in ICTB_DEFERRED_ENTRIES system is updating the branch only for the customer account leg which cause the mismatch in the system during EOD.

Scenario:
• The SMS charges were uploaded when the account is in branch A . And due to some reason like unavailability of funds (or) frozen account system was unable to process the entries on the same day.
• And then the branch transfer happened  and moved the account to branch B 
• During the branch transfer, the account branch got updated to branch b only for customer account leg. Also got fired on the same day  for the customer account and caused the balance mismatch in that branch.
• The charge GL leg is still in branch A  as unprocessed in ICTB_DEFERRED_ENTRIES
 
EXPECTED BEHAVIOR
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Mismatch should not happen

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot proceed with branch transfer of an customer account.

Changes

 Fix :- Code changes has been done to validate when user try to save a account branch transfer, with pending IC deferred entries for the account.

Cause

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