There Is An Issue With Unlocking And Saving On TheBCDTRONL Screen (Doc ID 3064872.1)

Last updated on DECEMBER 23, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
There is an issue with unlocking and saving on the BCDTRONL screen. Specifically,
when a BC contract is booked without an auto-authorization user
modifying and saving the Charge Amount using the Charge button results in a blank response message.

EXPECTED BEHAVIOR
-----------------------
The user should be able to successfully modify the BC contract.


STEPS
-----------------------

The issue can consistently be reproduced by following these steps:
1. Book the BC contract on the BCDTRONL screen using an auto-authorization user.
2. Attempt to unlock and change the Charges.
3. Observe an empty response message.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This issue prevents users from modifying the BC contract, which could hinder business operations.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.