Unable To See Charges In The Pending Approval Screen In Servicing Journal For Particular Transaction (Doc ID 3065269.1)

Last updated on JANUARY 06, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
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OB BRANCH: Charges details are coming as NULL in the screen.

STEPS
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The issue can be reproduced at will with the following steps:
1) Launch BC issue against Walk in
2) After BC Amount are inputted, Charges amount is auto populated in Charge Details Segment.
  The amount (transaction amount + charges amount) is showing in Total Cash Amount Field.
3) When Narrative Field is updated, only the transaction amount is showed in the Total Cash Amount Field. Charges amount is not correctly showed in that field and it is coming as NULL

Cause

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