In OBBRN, TD Account Opening Not Working (Doc ID 3065298.1)

Last updated on JANUARY 06, 2025

Applies to:

Symptoms

When performing TD account opening (ITD, NITD), and system is showing an error message after inputting the customer ID in OBBRN.

ERROR
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RM-AD-SE-03 : Exception occurred with external UBS Service

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBBRN.
2. Launch TD account opening screen
3. Input the necessary details and submit.

Changes

 Destination details needs to be updated in SRV_TM_AD_EXT_SYS_DEST_DTLS for TermDeposit URL and restart obremo-srv-adp-adapter-services 

After correcting the same, the system was unable to connect to GW server. Following exception found in Logs

"P.o.f.o.s.a.c.TermDepoitClient.error | HttpResponseException Trace: org.apache.http.client.HttpResponseException: status code: 404, reason phrase: Not Found"

The issue is due to the IP and Port not being updated properly in the Service Router. User enabled routing hub for TD01 screen and corrected the GWHTTP configuration.

select c.rowid, c.* from branchcommon.srv_tm_bc_function_indicator c where c.function_code = 'TDO1';
/
select c.rowid, c.* from branchcommon.srv_tm_bc_function_indicator_route_dtls c where c.function_code = 'TDO1';

But issue in OBRH request, response transformation.

Cause

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