OBDX Login Button Unresponsive After Network Loss And Restoration
(Doc ID 3065722.1)
Last updated on FEBRUARY 13, 2025
Applies to:
Oracle Banking Digital Experience - Version 22.2.0.0.0 to 22.2.0.0.0 [Release 22]Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
When the user doesn't have internet connection and tries to login they don't get any error after clicking login button.
Even when the internet connection is restored, the login button does not respond in the same window and a new window has to be opened to login.
EXPECTED BEHAVIOR
When the user doesn't have internet connection and tries to login they should get error message after clicking login button.
When the internet connection is restored, the login button should respond in the same window.
STEPS
The issue can be reproduced at will with the following steps:
1. Go to OBDX log in page
2. In case of internet connection-> Try to log in ->no error is observed
3. When connection is restored -> log in button doesn't respond
Changes
No changes done to hardware/product or environment cause this issue.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |