Report PDF File Showing Invalid Password Error While Entering Password As First-4 Letters of First Name And DDMM of DOB (Doc ID 3068154.1)

Last updated on FEBRUARY 03, 2025

Applies to:

Symptoms

When attempting to open Ad-hoc/Scheduked Report,
the following error occurs intermittently.

ERROR
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'Check your password'


STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX Application as Corporate Maker.
2. Navigate to Toggle Menu >> Reports >> Report Generation
3. Select Ad-hoc Report/ Scheduled Report, User Name.
4. Click Generate Report.
5. Login as Corporate Checker to approve the Report.
6. Login as Corporate Maker and Download the Report.
7. Input Password as first 4 letters of First-Name followed by DDMM from DOB.
8. System gives 'Check your password'.

BUSINESS IMPACT
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The issue has the following business impact:

1. Maker/Checker cannot open their Ad-hoc Report or Scheduled Report with usual Password Format prescribed for OBDX Application.

Cause

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