SEPACT: Partial Rejection File Not Changing Txn Status (Doc ID 3069291.1)

Last updated on FEBRUARY 10, 2025

Applies to:

Symptoms

On : 14.5.0.0.0 version, Production Support

ACTUAL BEHAVIOR
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While user attempting to process rejection of received partial rejection in message PACS.002 from screen PMSDSPBR, despite the accounting being reversed correctly, and the rejection of the transaction, the transaction status on PADOVIEW remains Processed and doesn't change to Rejected.

EXPECTED BEHAVIOR
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After marking transaction as rejected in PMSDSPBR screen, system should show payment status as REJECTED in PDOVIEW screen.

STEPS
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The issue can be reproduced at will with the following steps:

1. Outgoing SepaCT transactions are initiated and successfully processed.
2. Dispatch file is generated and successfully dispatched.
3. For this bulk file a partial rejection pacs002 message is received.
4. The dispatch file is shown as Partially Valid. On PMSDSPBR screen for the record, user clicks on View Validation File button and undertakes the Reject transactions action.

Changes

Cause

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