Flexcube Payments Component Is Very Slow pqdsnckq
(Doc ID 3070919.1)
Last updated on FEBRUARY 05, 2025
Applies to:
Oracle Banking Payments - Version 14.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 14.5.0.0.0 version, Production Support
ACTUAL BEHAVIOR
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Flexcube Payments Component Is Very Slow
Bank was facing problems in accessing screens of Flexcube and OBPM.
Specifically, PQSSNCKQ screen, when user search with Transfer Amount, the screen stuck and did not response.
As per observations on database there is query running in pqtb_snck_queue takes a lot of time.
EXPECTED BEHAVIOR
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Screens to launch faster
STEPS
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The issue can be reproduced at will with the following steps:
1. Launch PQSSNCKQ or any other payment screen
2. perform transactions
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot access screens and causing delays in business
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |