Matured Account- Past Due And Balance Are Zero For Credit Reporting (Doc ID 3072252.1)

Last updated on FEBRUARY 15, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Matured Account- Past due and Balance are Zero for Credit Reporting

EXPECTED BEHAVIOR
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System should not show zero balance past due and current balances for Credit Reporting.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open a Precompute Loan account.
2. Run few billings and Metro along with LTC.
3. Poste Payoff Payment on the account. TIP indicator should become Y and Interest Rebate should post on the account.
4. Post Adjustment to Advance Principal Add to make the account Active again. Payoff Amount = Adjustment to Advance Add.
5. Run the next Billing and Metro.
6. metro base current balance should report equal to Payoff amount.
7. metro base amount past due should report due outstanding more than 30 days.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot have the correct amount in past due and current balances for the matured account.

Cause

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