System refers to deleted signature which leads to Cheque Rejection
(Doc ID 3073091.1)
Last updated on FEBRUARY 27, 2025
Applies to:
Oracle FLEXCUBE Universal Banking - Version 12.4.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 12.4.0.0.0 version, Production Support-SET
ACTUAL BEHAVIOR
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When user is trying to search for customer signature, sometimes system displays deleted signature.
EXPECTED BEHAVIOR
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When user is trying to search for customer signature, System should display the correct signature.
STEPS
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The issue can be reproduced at will with the following steps:
1. Invoke STDCIFIS.
2. Upload a signature with a name & Save.
3. Delete the uploaded signature from Step 2.
4. Upload 2nd signature with the same name (as of Step 2) & Save and Authorize.
5. Pick the customer for transaction.
6. Check the signature once again.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this incorrect image being displayed to end user, the transactions are incorrectly declined by the user.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |