Mailbox Attachments Are Failing WIth Generic System Error
(Doc ID 3075769.1)
Last updated on MARCH 07, 2025
Applies to:
Oracle Banking Digital Experience - Version 22.2.0.0.0 to 22.2.0.0.0 [Release 22]Information in this document applies to any platform.
Symptoms
When attempting to Compose Mail through Mailbox,
the following error occurs.
ERROR
-----------------------
"System cannot process the request, please try again later."
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OBDX Application as Corporate/Retail User.
2. Navigate to Toggle Menu >> Mailbox >> Mail.
3. Inbox page opens.
4. Click on "Compose Mail" from Hamburger-Menu at top-right corner.
5. Select "Category"
6. Click "Attach File"
7. System gives Error Message as "System cannot process the request, please try again later.".
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
1. Customer is not able to compose mail with attachments.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |