System Reverts Contract Status To The Lower Adversity Level After EOD When Group Level Status Change is Enabled (Doc ID 3076518.1)

Last updated on MARCH 18, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Under the Group Level Status Change configuration, user manually changed the account status to SACC (Stop Accruals) through CIDMSTCH screen, which has a higher severity level than SUBS status.

However, during EOD system automatically changed the status to SUBS at the group level, even though SUBS has a lower severity level than SACC.

The bank has this business scenario where, if a client is deceased the account status is manually set to SACC to stop accruals. But during EOD system reverts the status back to SUBS causing markup accruals to continue. Despite SACC being the worst status, it is not being applied to all accounts as expected.
 

EXPECTED BEHAVIOR
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Status should not be updated to a lower adversity level.

STEPS
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The issue can be reproduced at will with the following steps:
1. Change the contract status to SACC.
2. Run EOD.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Status be updated to a lower adversity level.

Cause

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