My Oracle Support Banner

How To Get The Most From Fusion Applications Incident Management (Doc ID 1308558.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Fusion Application Toolkit - Version to [Release 1.0]
Information in this document applies to any platform.


This document explains how the Problem and Incident Capabilities in Fusion Applications can be leveraged for successful issue resolution.

This supplements the information in the following document that describes the basic features and functions of Fusion Applications Incidents.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 Problem and Incident Management in Fusion Applications
 The Diagnostic Framework
 Matching Incidents to End-User Reported Problems
 Incident Creation
 Implicit Incidents
 Explicit Incidents
 Manual Incidents
 Incident Processing / Troubleshooting Flows
 High Level: Failure To Resolution
 Use-Case Examples:
 End-User Product Errors
 Internal System Errors
 Unexpected Results
 Core Techstack issues
 Incident Contents

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.