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How To Get The Most From Fusion Applications Incident Management (Doc ID 1308558.1)

Last updated on JANUARY 08, 2020

Applies to:

Oracle Fusion Application Toolkit - Version 11.1.1.5.1 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.
Checked for relevance on 14-Jun-2013

Purpose

This document explains how the Problem and Incident Capabilities in Fusion Applications can be leveraged for successful issue resolution.

This supplements the information in the following document that describes the basic features and functions of Fusion Applications Incidents.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Problem and Incident Management in Fusion Applications
 The Diagnostic Framework
 Matching Incidents to End-User Reported Problems
 Incident Creation
 Implicit Incidents
 Explicit Incidents
 Manual Incidents
 Incident Processing / Troubleshooting Flows
 High Level: Failure To Resolution
 Use-Case Examples:
 End-User Product Errors
 Internal System Errors
 Performance
 Unexpected Results
 Core Techstack issues
 Incident Contents
 
References

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