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Review Customer Account Details Search Cannot Find Any Records (Doc ID 1333285.1)

Last updated on MAY 21, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Receivables - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When Users have multiple Business Units (BU) set up Customer records cannot be retrieved for some BU's.

STEPS:

The issue can be reproduced at will with the following steps:

1. Login
2. Receivables Index -> Billings -> Review Customer Account Details
3. Search for customers with Business Unit

No records retrieved

Cause

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In this Document
Symptoms
Cause
Solution


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