Review Customer Account Details Search Cannot Find Any Records (Doc ID 1333285.1)

Last updated on JANUARY 27, 2014

Applies to:

Oracle Fusion Receivables - Version 11.1.1.5.1 and later
Oracle Fusion Receivables Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When Users have multiple Business Units (BU) set up Customer records cannot be retrieved for some BU's.

STEPS:

The issue can be reproduced at will with the following steps:

1. Login: BILLING_MGR_OPERATIONS
2. Receivables Index -> Billings -> Review Customer Account Details
3. Search for customers with Business Unit

No records retrieved

Cause

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