Fusion PIM: Dashboard Access Error - Unable to connect to the BI Presentation Server (Doc ID 1367977.1)

Last updated on JANUARY 19, 2016

Applies to:

Oracle Fusion Product Model - Version 11.1.1.5.1 and later
Information in this document applies to any platform.

Symptoms

You get the following error while trying to access the PIM dashboard:
"Unable to connect to the BI Presentation Server. Please ensure that it is running, configured properly, and that the connection details within this application are correct.Please check the log file for more details."


From Prod Management Server
[SRC_METHOD: _updateOrCreateSessionStylesheet] [URI: /productManagement/faces/PimDashboardUiShellPage] Unable to g! et the Session Attribute. oracle.bi.presentation.runtime.styles.biStylesheet
[2011-09-17T12:05:26.862-05:00] [ProductManagementServer_1] [ERROR] [] [oracle.bi.presentation.soap.connection.BISoapConnectionFactory] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: PIMUSER] [ecid: 004fIOTd5wt1rYRquWq2UH0000RX0007UH,0:1] [APP: ProductManagementApp#V2.0] [URI: /productManagement/faces/PimDashboardUiShellPage] Cannot lookup the connection,BIPresentationServer using fallbacks[[
oracle.bi.presentation.soap.connection.BISoapException: javax.xml.ws.soap.SOAPFaultException: Authentication error. An invalid User Name or Password was entered.

From BI Server
[INFO ][memory ][Sat Sep 17 12:04:24 2011][1316279064582][28785] [YC#4236] 191301.150-191301.175: YC 498203KB->409784KB (524288KB), 0.025 s, sum of pauses 24.889 ms, longest pause 24.889 ms.
java.security.PrivilegedActionException: oracle.bi.security.service.SecurityServiceException: SecurityService::assertUserWithLanguage - 'PIMUSER' was asserted but could not located within the Identity Store.

Caused by: oracle.bi.security.service.SecurityServiceException: SecurityService::assertUserWithLanguage - 'PIMUSER' was asserted but could not located within the Identity Store.
... 47 more
Caused by: oracle.security.idm.ObjectNotFoundException: No User found matching the criteria


BI is not able to find PIMUSER on the Identity Store.

You checked OIM for PIMUSER  and this user is registered as
First Name :First Name
Last Name: Last Name
User Login : PIMUSER

You opened up Identity Store using JExplorer and you can see First Name Last Name

Steps to Reproduce

Cause

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