Change Order Request To Update The Request Ship Date Attribute Not Working (Doc ID 1379538.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Fusion Distributed Order Orchestration - Version 11.1.1.5.1 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.
***KM Review - Dec 2016 - Checked for Relevance - Release 9 Specific***

Symptoms

On : Fusion V1, DOO application, Manage Sales Orders-Process Sales Orders

Submitting a change request for a DOO order to update the Request Ship Date field on the order line is not working.

Upon submitting the change request, an error is observed on the order line and the Request Ship Date field is not updated. The order fails at create shipment stage and the fulfillment line remains stuck in Scheduled status instead of advancing to Awaiting Shipping.

Error seen in the DOO Workbench:
Task {TASK_NAME} for orchestration process {PROCESS_NAME} failed. Use the appropriate Order Orchestration work area action to recover this task. {DOO-2685501}

The issue can be reproduced at will with the following steps:

1. Create an order in DOO.
2. Submit a change order to update the request ship date.
3. In the DOO Workbench the order line goes into error.
4. The order fails at create shipment stage and the order gets stuck in Scheduled status.

The following error is also seen in the Enterprise Manager flow trace for this process:
Non Recoverable Business Fault :
<bpelFault><faultType>1</faultType><TaskLayerResponse xmlns="http://xmlns.oracle.com/apps/scm/doo/taskLayer/ship/DooTaskShippingProcessComposite"><part name="payload"><TaskLayerResponse xmlns="http://xmlns.oracle.com/apps/scm/doo/taskLayer"> <holdInstanceId></holdInstanceId> <manualStepFlag></manualStepFlag> <returnCode>ERROR</returnCode> <description>Common Service Error</description> <WbOrchRequestId></WbOrchRequestId> <WbOrchRequestType></WbOrchRequestType> <WbOrchRequestTrackingId></WbOrchRequestTrackingId> <WbOrchRequestCompleteUpdateFlag></WbOrchRequestCompleteUpdateFlag> </TaskLayerResponse></part></TaskLayerResponse></bpelFault> 

Cause

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