Unable To See Graphical Hierarchy In Resource Directory.

(Doc ID 1385430.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Trading Community Model - Version 11.1.1.5.1 and later
Oracle Fusion Trading Community Model Cloud Service - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms


On : 11.1.1.5.1 version (B18) , Manage Resource Information-Manage Resource Information

ACTUAL BEHAVIOR
---------------
Cannot display Resources hierarchy

EXPECTED BEHAVIOR
-----------------------
Should be able to display hierarchy to check at a glance resources hierarchy

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Resource Directory. > View Resources
2. search for a resource (i.e.Esteban Neely - FAST_Sales Mgr1...)
3. hyperlink on the resource name in the search results.
4. in the portlet on the right, press the button "Show Reporting Hierarchy".
5. The portlet changes. but no hierarchy is displayed


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot check hierarchy for Sales people / Employees

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms