B18 - User Creation Process Does Not Complete

(Doc ID 1386576.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM - Version 1.0-Beta to [Release 1.0]
Oracle Fusion Common CRM Cloud Service - Version and later
Information in this document applies to any platform.


  If you are a Software-as-a-Service (SaaS) customer, there are multiple sections in this document that need not be performed by you. Please log a Service Request in My Oracle Support for Oracle to do this for you.


How To Manage a User Creation Process which does not Complete

Example of Situation :

The issue can be reproduced at will with the following steps:
1. Create Users

Log on Functional Setup Manager by doing : Navigator > Manager Resources > Manage Users

> Create a user : FirstName LastName
Personal Details
> Enter :
-Fist Name : FirstName1
-Last Name : LastName1
-Email : enter email

If no user name will be entered , user name will be defaulted as email address
This explain that it is not allowed to create 2 users with the same email address

User Details

-Status : Defaulted at Active

Employment Information
> Enter :
-Person Type : Employee
- Legal Employer : Fusion Application Support
- Business Unit : FAST CRM
- Job : Sales Manager

Resource Information
> Enter :
- Sales Manager (seeded Resource role)
- Reporting Manager : None as this is the Top Manager in current Organization Hierarchy
- Organization : Global Organization which was provided  as pre starter setup

Click AutoProvision Rules which will add 3 roles :
Sales Administartor

> Click Save and Close button

Check that these process are at pending status

Note that when assigning roles by using auto-provisioning roles button
i get error message :   The user request is pending. (PER-1531387)

The issue has the following business impact:
Due to this issue, users cannot create users


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms