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Troubleshooting Formatting and the Payment Process in Fusion Payments (Doc ID 1388385.1)

Last updated on SEPTEMBER 03, 2020

Applies to:

Oracle Fusion Payments - Version 11.1.1.5.1 and later
Oracle Fusion Payments Cloud Service - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Purpose

This document provides information on how to Investigate and Troubleshoot common problems in the Oracle Fusion Payments Payment Processes and Formatting.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Overview
 Common Problems
 Area: Working with BI Publisher Templates and Payment Formats
 1.  I cannot add or update a template in BI Publisher.
 2.  The formatted payment file, settlement batch file, or report is missing one or more fields.
 3.  The CTX, CCD+ and PPD+ formats are all missing addenda records or missing altogether.
 Area: Managing the Disbursements Payment Process
 4.  Problem
 5.  Defaulting of information from the Payment Process Profile to Payment Process Request submission does not work.
 6.  Payment process requests seem to simply end in the status Waiting for payment file processing.
 7.  Payments are not being grouped according to the grouping rules in the payment process profile.
 8.  No printer is available to select.
 9.  I terminated a PPR/PF after some validation failures were reported. I do not see the validation errors anymore.
 10.  Reports are not being generated for payment process requests or payment files.
 11.  Create Positive Pay File report ends with error.
 12.  I cannot view the output of the formatting program before or after transmission.
 13.  How do I see the content of the disbursement extract?
 14.  I have a problem with my payment process request that is not covered here.
 Area: Managing the Funds Capture Payment Process        
 15.  Reports are not being generated for funds capture transactions or settlement batches.
 16.  How do I see the contents of the funds capture extract?
 Area: Migration Issues
 17.  I need to import bank accounts for suppliers but cannot find the appropriate ESS job.
 18. How to get supplier address on Payment output when paying to Employee supplier?
 Logging and Tracing
 Logging
 Debug Logging using EM:
 Debug Logging using UI:
 Debug Logging using Database:
 Debug for ESS Request
References

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