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FA: SCM: GOP: Order Promising - Common Problems and Solutions (Doc ID 1395854.1)

Last updated on JANUARY 27, 2023

Applies to:

Oracle Fusion Global Order Promising - Version and later
Information in this document applies to any platform.


Order promising is an activity that enables checking availability and scheduling of fulfillment lines. Prerequisite activities for order promising are the collection of required data elements into the distributed order orchestration and planning data repository, generation of the order promising data store, and starting of the order promising engine.

Fulfillment lines can be scheduled directly from the Order Orchestration work area by clicking on the Schedule action or you may check supply availability or search for availability options from the Check Availability action in the Order Orchestration work area. Selecting the check availability action from the Order Orchestration work area redirects you to the check availability page in the order promising application. The check availability page enables you to simulate order promising results, view availability options, and access related order promising rules and reports.

This document focuses on the key errors encountered during the above activities and provides the appropriate resolution suggestions.

Questions and Answers

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In this Document
Questions and Answers
 Promising fails with the error Item Does Not Exist
 Promising fails with errors due to missing data
 Missing Customer Information - Customer information does not exist in Order promising data store.
 Missing Item Information - Item information does not exist in the order promising data store.
 organization information - Organization information does not exist in the order promising data store.
 Missing demand class - Demand class information is not collected into order promising data store.
 Missing sourcing assignment - Sourcing rules are not assigned for the item or global sourcing rules do not exist.
 Missing Sourcing Rule - The sourcing rule assigned to the item does not exist.
 Promising fails with errors to indicate incorrect data
 Review Supply Availability report returns errors
 Review Supply Allocation report returns errors
 Invalid demand class -The demand class entered does not exist
 An allocation rule cannot be determined
 The analytics on the Check Availability page do not show any information
 Check Availability related errors

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