Unable to log into application. Internal Server Error. (Doc ID 1447746.1)

Last updated on MARCH 03, 2015

Applies to:

Oracle Fusion Incentive Compensation - Version 11.1.1.5.1 and later
Information in this document applies to any platform.
***Checked for relevance on 27-SEP2013***

Symptoms

When attempting to log into Fusion Application homepage, user did not get the login screen and the following error occurs:

Error Message:
Internal Server Error
Server encountered and unknown error possibly due to misconfiguration. Contact the server administrator :[no address given]
More information about this error may be available in the server error log.


Also, when connecting to the appsohs server, see the following error messages:

Error Message:
Message from syslogd@ at Fri Mar 16 14:30:51 2012 ...
usmarfuappdev06 Oblix: 2012/03/16@18:30:51.033315 14343 14382 ACCESS_CLIENT FATAL 0x00001C01 /scratch/alnguyen/Oblix/10143hf/palantir/aaa_client/src/aaa_service_client.cpp:393 "Unable to read the configuration file. The file might be corrupt. Please rerun the configuration" configFile^/u01/APPLTOP/webgate/access/oblix/lib/ObAccessClient.xml
Message from syslogd@ at Fri Mar 16 14:30:51 2012 ...
usmarfuappdev06 Oblix: 2012/03/16@18:30:51.033457 14343 14382 ACCESS_SDK FATAL 0x0000181C /scratch/alnguyen/Oblix/10143hf/palantir/access_api/src/obconfig.cpp:490 "Oracle AccessGate API is not initialized." raw_code^204
Message from syslogd@ at Fri Mar 16 14:30:51 2012 ...
usmarfuappdev06 Oblix: 2012/03/16@18:30:51.033671 14343 14382 ACCESS_GATE FATAL 0x00001520 /scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:433 "Exception thrown during WebGate initialization"

Cause

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