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User and Role Provisioning - Troubleshooting Guide (Doc ID 1459830.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Fusion Global Human Resources - Version and later
Information in this document applies to any platform.


 To provide assistance in troubleshooting user and role provisioning issues


 This document is intended for anyone using or supporting Fusion Human Capital Management


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In this Document
 1. Problems with using the Manage Users Screen
 a) The Person Type LOV is blank on the manage users screen
 b) No roles are found on the manage users screen
 c) You get an Application error when saving the data
 d) You can save the data, but it stays at "Pending"
 e) You can save the data, but it comes back with an error
 f) Users get created fine, but you don't get a password e-mailed to the user
 2. Problems with the HCM Provisioning Rules Screen
 a) No roles are found to add to a rule
 3. Problems logging in to the system
 a) You get an error saying the username or password are wrong
 b) After login you get bounced off to an invalid page
 4. Running Diagnostics

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