Request More Information Link Goes To "Cannot Display The Webpage" (Doc ID 1485209.1)

Last updated on JANUARY 16, 2016

Applies to:

Oracle Fusion Marketing - Version 11.1.3.0.0 and later
Oracle Fusion Marketing Cloud Service - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Goal

Issue:
-----------
When testing the marketing email , the 'Request More Information' link does not work
 

Replication Steps:
-----------------------
1. Navigator > Treatments > Treatment for account 1 > Next > Next > Edit Content section, select 'Response Forms' and, from the Element Value, select
'Requested More Information'. Click the Insert button
2. The Requested More Information link appears in the text of the content.Then click Actions > Send Single Test E-mail
3. At the 'Enter Merge Field Values' screen, enter your email address
4. When the email comes, click the Requested More Information link
 
Actual Result
------------------

A page cannot be displayed error is displayed

This is the model URL that is generated when you click on the 'Request More Information' link:
http://crm-aufsn4x0xxx.oracleoutsourcing.com:443/ctd/rmi?RID=300000008209169&TID=300000008209173&PID=300000007750271&CMID=300000008209223&RT=REQUESTED_MORE_INFO&SRC=300000008209207&T=http://crm-aufsn4x0xxx.oracleoutsourcing.com:443/ctd/rmi?RID=300000008209169&TID=300000008209173&PID=300000007750271&CMID=300000008209223&RT=REQUESTED_MORE_INFO&SRC=300000008209207&T=&TN=Requested%20More%20Information&URLID=300000000069786&TN=Requested%20More%20Information&URLID=300000000069786
 

Expected Result
-------------------:
The following message should be displayed:
Thank you for your interest. Your request has been received and you will be contacted shortly.

Solution

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