Fusion PIM: New Item Request (NIR) Does Not Promote To Approval Stage (Doc ID 1489543.1)

Last updated on JANUARY 19, 2016

Applies to:

Oracle Fusion Product and Catalog Management - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to promote a New Item Request to approval stage, no notifications are received by approver.
In the SOA server for SCM Domain, see the following error.

ERROR
[2012-08-13T03:45:12.269+00:00] [OJDL] [NOTIFICATION:16] [ODL-52001] [oracle.core.ojdl.FileLogWriter] [org: Oracle] [host: ELCEFA02] [nwaddr: 172.19.63.57] [tid: orabpel.engine.pool-6.thread-24] [userId: oraefas] deleting log file: soa_server1-diagnostic-607.log, size: 10475842 bytes
[2012-08-13T03:45:11.793+00:00] [soa_server1] [ERROR] [] [oracle.soa.services.workflow.task] [tid: orabpel.engine.pool-6.thread-24] [userId: JOHN.DOE@ABC.COM] [ecid: 0000J^U5Qxl0bqLayPEgMG1G9DcM001qA_,0] [APP: soa-infra] [composite_name: EgoChangeObjectsComposite] [component_name: NewItemRequestApprovalTask] [component_instance_id: 215272] [composite_instance_id: 180054] WorkflowServiceEngine request to SOA mesh failed.[[
Request operation getChangeObjectApproval from default/EgoChangeObjectsComposite!11.1.4.0.0/NewItemRequestApprovalTask to ChangeRouteService failed with error: ORABPEL-30082

WorkflowServiceEngine request to another component failed.
Request operation getChangeObjectApproval from default/EgoChangeObjectsComposite!11.1.4.0.0/NewItemRequestApprovalTask to ChangeRouteService failed with Business Fault: null.
Check the underlying fault. Check target SOA component for cause.

oracle.fabric.common.BusinessFaultException
oracle.j2ee.ws.client.jaxws.JRFSOAPFaultException: Client received SOAP Fault from server : JBO-26061: Error while opening JDBC connection.: weblogic.common.resourcepool.ResourceLimitException: No resources currently available in pool ApplicationServiceDB to allocate to applications, please increase the size of the pool and retry..
.
Check the underlying exception. Ensure that the SOA composite is configured correctly.
ORABPEL-30083

WorkflowServiceEngine request to SOA mesh failed.
Request operation getChangeObjectApproval from default/EgoChangeObjectsComposite!11.1.4.0.0/NewItemRequestApprovalTask to ChangeRouteService failed with error: ORABPEL-30082


STEPS
The issue can be reproduced at will with the following steps:
1. Create and submit an item to NIR (New Item Request)
2. Complete the definition phase
3. Promote NIR to Approval phase
4. No notification is found in approver's inbox
5. When examining the SOA composite, see the error

Cause

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