Task Email URL Not Working (Doc ID 1490775.1)

Last updated on FEBRUARY 10, 2017

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.4.0.0 and later
Oracle Fusion Customer Center - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When assigning a task to someone, that person receives an email. In the email, the last line contains a message that the person can access the task at the "Workspace Application" - where Workspace Application is a hyperlink.


When clicking on the hyperlink, the internet window that pops up is the Internet Explorer not working page.

Cause

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