Customer Center Integration with InsideView (Doc ID 1491943.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion CRM Application Composer - Version 11.1.3.0.0 and later
Oracle Fusion Customer Center - Version 11.1.3.0.0 and later
Oracle Fusion Customer Center Cloud Service - Version 11.1.4.0.0 and later
Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Goal

Issue
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In Customer Center, Customer tree one of the nodes refers to OneSource (external system). Is there a similar integration with InsideView?

Replication Steps
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1. Navigate to Menu > Sales > Customers
2. Search for a Customer
3. Expand Customer Center area in Customer Tree in the regional area
4. Notice that the One of the nodes is 'OneSource'. There is no similar node for InsideView.

 

Solution

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