Fusion Benefits: Error (BEN-990361) While Processing Open Enrollment (Doc ID 1492203.1)

Last updated on AUGUST 20, 2015

Applies to:

Oracle Fusion Benefits - Version 11.1.4.0.0 and later
Oracle Fusion Benefits Cloud Service - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Goal

Question:
Client received the following error message on the Manage Benefit Life Events page.

"The potential life even {LE_NAME} is in manual status. Resolve the manual life event to either void or detected status, and then reprocess. (BEN-990361). This occurred in the package {PROC}."

What are the steps required to prevent this from occurring?
 

Solution

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