My Oracle Support Banner

Fusion Benefits: Error (BEN-990361) While Processing Open Enrollment (Doc ID 1492203.1)

Last updated on MARCH 12, 2024

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Information in this document applies to any platform.


Client received the following error message while processing the Open Life Event:

"The potential life even {LE_NAME} is in manual status. Resolve the manual life event to either void or detected status, and then reprocess. (BEN-990361). This occurred in the package {PROC}."

What are the steps required to prevent this from occurring?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.