Last updated on AUGUST 30, 2016
Applies to:Oracle Fusion Customer Center Cloud Service - Version 220.127.116.11.0 and later
Oracle Fusion Customer Center - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
The issue is that when the "customer analysis" tab is clicked, the application appears to "hang", i.e. the links are inactivated, no changes are made to the current page and it is necessary to reconnect to the application. This can be reproduced by the following steps:
1. Click on the "Customer Analysis" tab
2. Wait until the screen is completely loaded
3. Click on any other links of the page - the page remains unchanged and it is necessary to log out and log back into the application.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms