Issue With The Tab "Customer Analysis"

(Doc ID 1502164.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.4.0.0 and later
Oracle Fusion Customer Center - Version 11.1.4.0.0 and later
Information in this document applies to any platform.

Symptoms

The issue is that when the "customer analysis" tab is clicked, the application appears to "hang", i.e. the links are inactivated, no changes are made to the current page and it is necessary to reconnect to the application. This can be reproduced by the following steps:


1. Click on the "Customer Analysis" tab
2. Wait until the screen is completely loaded
3. Click on any other links of the page - the page remains unchanged and it is necessary to log out and log back into the application.

Cause

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